Ordering & Shipping

ORDERING & SHIPPING

We sell and ship products all over New Zealand. No matter where your location is, we can get our products to you. However, keep in mind that freight costs and delivery times may vary.

Post Haste is our preferred courier as they ship to both the North and South Islands, track every package and usually deliver in 2-3 business days depending on the customer’s location, stock availability and the nature of the product(s) ordered.

North Island deliveries are usually the next business day and South Island deliveries are usually 2-3 business days. We do not deliver on weekends or public holidays. Items sent by express bags are delivered the next day in the North and South Island. Rural deliveries are the exception regardless of the shipping package or method. Rural delivery will depend on the customer’s location, the local rural service and/or the local rural delivery schedule.

We can deliver to a work or home address but DO NOT ship to PO Box addresses. It is preferable to deliver to a work address to ensure that someone is there to sign for the delivery during normal business hours: 9am–5pm. If you believe that someone may not be home for a home delivery then we advise that you use a work address to be sure.

If an attempt is made to deliver and the customer is not there, the courier will leave a contact note and return the package to the local depot. If you choose to make alternative arrangements or have instructions such as ‘leave at the back door’ please make this very clear when placing your order. We cannot change shipping instructions once items have been picked up from our warehouse location and are in transit.

Due to courier pick up times and conditions of service, orders placed via this website after 3pm during normal business hours, will be processed and shipped the following business day. Although Post Haste fulfils next day deliveries 99.9% of the time, customers should also note that in certain circumstances (i.e. adverse weather conditions/Christmas backlog etc.) this can not always be guaranteed. If your delivery is of a critical nature, please contact us for advice.

If an item is out of stock on our website and you wish to pre-order it or would like to know when it will be back in stock, please email us at info@resincraft.co.nz or call us on 07 846 9007.

PAYMENT OPTIONS

We accept Credit Cards (Visa or Mastercard) or Direct Deposits. As soon as direct deposits are cleared we usually ship the same day. Please keep in mind that any order(s) not placed through our website may incur extra shipping & handling charges.

PRICING

We reserve the right to change prices, product descriptions, make corrections and alter company policies without notice.  Manufacturers and Suppliers are constantly changing prices.  Prices on this website include G.S.T. and reflect the most current information available.  We will notify customers of any significant changes affecting your order before we ship and request confirmation that changes are acceptable.

PURCHASE POLICY

We are not responsible for the loss or damage of any items during transit as we have no control over any courier service. Always check the condition of your items, the packaging and the packing slip in the presence of the courier.  If you receive a damaged package or a package that appears to have been tampered with, make a written note to the courier when you sign for and receive the package. Please also notify us, as well as the local courier office, within 24 hours.